The best practices for leveraging an open innovation platform in financial use cases

Collaboration with fintech companies is becoming increasingly pivotal for global banks, insurers, and investment managers in today’s financial services sector. A recent survey unveils that 82% of these institutions intend to broaden their collaborations with fintech enterprises within the next three to five years, striving for an impressive average return on investment of 20% from their inventive endeavours.

At the forefront of this strategic transformation lies the notion of open innovation platforms. These platforms enable collaboration between traditional financial institutions and agile fintech startups, promoting a dynamic ecosystem where ideas, technologies, and expertise intersect.

Essentially, open innovation dismantles conventional barriers by inviting external concepts and solutions into the organisational sphere. For financial institutions, embracing open innovation is not merely about keeping up with technological progress; it exemplifies leadership through innovation.

By utilising these platforms, institutions can access a boundless wellspring of innovation and entrepreneurial drive. This method not only expedites the rate of advancement but also strengthens the capability to fulfil ever-changing demands and regulatory standards.

This blog aims to examine the transformative potential of open innovation platforms in the realm of finance. We will delve into numerous financial scenarios where these platforms are revolutionising operational procedures, elevating customer experiences, and generating sustainable progress.

Read on to attain a greater understanding of how deploying open innovation can empower financial institutions to navigate complexity, capitalise on unexplored prospects, and maintain an advantageous position in an increasingly competitive landscape.

What does an open innovation platform signify?

72% of corporations are operating in open innovation projects, data has shown. Embracing open innovation signifies a shift away from conventional closed innovation models, prioritising partnership and knowledge dissemination beyond organisational confines.

The open approach urges companies to leverage external concepts, technologies, and avenues for reaching consumers. Such an approach recognises the limitations of having intellectual capital confined to one entity and acknowledges that alliances with outside entities can expedite innovation cycles while lowering expenditures.

What does an open innovation platform signify?

Active innovation plays a vital role in propelling transformation and securing an edge in the changing realm of finance. 

Digital transformation: The process of digital transformation in financial services involves the digitisation of operations and the utilisation of open innovation to gain access to advanced technologies and agile development methods. This strategy accelerates innovation cycles and improves digital capabilities.

Revolutionising customer demands: Customers demand impeccable digital encounters, tailored services, and groundbreaking solutions catered to their desires. Open innovation empowers financial establishments to team up with fintechs and technology startups to promptly and proficiently fulfil these expectations.

Regulatory changes: Financial institutions must continuously adapt and innovate to meet stringent regulatory requirements. This can be achieved by utilising open innovation, which enables these firms to access external expertise and successfully navigate complex regulations while remaining compliant and innovative.

The implementation of Generative AI is transforming innovative methods in various sectors, notably finance. Through utilising AI-fed guidance and automation, financial establishments can heighten efficiency, streamline procedures, and cultivate a regimen of unceasing enhancement. A KPMG report reveals that 63% of enterprises are exploiting Generative AI to revolutionise and instigate pivotal alteration in team-based synergy and collaboration.

How to set up for success through the utilisation of open innovation platforms

In today’s competitive landscape, global financial services companies are increasingly turning to fintech partnerships to drive innovation and maintain their market relevance.

According to a recent PwC global report, 88% of these companies express concerns about potential revenue loss to innovators, underscoring the urgency and importance of effective innovation strategies.

Identify objectives

89% of corporates who managed collaborations using a dedicated business unit always achieved their objectives and the careful establishment of attainable objectives for an innovation platform is essential, as it aligns endeavours with corporate strategies, grants lucidity and direction for decision-making, facilitates efficient tracking of advancement, and inspires teams to actively cultivate new ideas.

Such an approach not only fortifies risk management by anticipating potential obstacles but also harnesses external proficiency and resources through open innovation—a methodology embraced by 84% of executives for its unparalleled ability to expedite innovation cycles, heighten market receptiveness, and efficiently share risks and expenses.

By amalgamating precise goals with open innovation practices, organisations can stimulate sustainable growth, cultivate innovation, and maintain competitiveness in ever-evolving markets.

Stakeholder engagement

To facilitate success via open innovation platforms, it is crucial to engage internal and external stakeholders. By involving customers, employees, and partners from the outset, their diverse perspectives and expertise can be incorporated into the innovation process. This active involvement cultivates a collaborative atmosphere where stakeholders offer valuable insights co-creating effective solutions, and align innovative endeavours with practical needs and market demands.

Organisations can greatly improve solution relevance, and adoption rates, and foster a culture of innovation that drives sustainable growth and competitive advantage in dynamic market landscapes by actively engaging stakeholders.

Resource allocation

Utilising open innovation is crucial for achieving success. Strategic allocation of resources, including sufficient budget, skilled personnel, and appropriate technology, plays a pivotal role in this pursuit. Adequate investments in research, development, and collaboration with external partners can be made by dedicating a robust budget. Expert personnel possess proficiency in overseeing open innovation projects, facilitating partnerships, and propelling initiatives towards success.

Furthermore, utilising cutting-edge technology tools and platforms elevates cooperation, data administration, and inventive procedures, thereby optimising results and expediting the launch of products and services with a unique selling point. Efficient distribution of resources not only strengthens the functional aspects of open innovation but also reinforces organisational capabilities to innovate proficiently and sustain competitiveness.

Fostering internal collaboration


Organisations striving to optimise their open innovation platform must prioritise the cultivation of internal collaboration by their innovation objectives. Effectively communicating these aspirations and how they align with the overarching organisational mission serves as a catalyst, motivating departments to recognise and diligently fulfil their respective roles in attaining objectives.

Facilitating communication through regularly scheduled meetings and digital platforms fosters the exchange of ideas and updates on innovation initiatives. Encouraging collaboration through acknowledging achievements, providing incentives, and offering opportunities for career growth inspires teams to effectively work together.

Leadership assumes a crucial role by actively promoting a culture of collaboration, removing obstacles, and exemplifying dedication to fostering innovation. By implementing feedback mechanisms, teams can continuously improve and enhance their processes and strategies by incorporating insights from ongoing innovation initiatives. These efforts collectively foster a harmonious collaborative environment where departments work seamlessly together, promoting creativity and efficiency towards achieving organisational innovation objectives.

Risk management

Safeguarding organisational interests necessitates the implementation of robust strategies to manage the risks associated with open innovation, particularly those related to intellectual property protection and third-party involvement. Imposing stringent measures for protecting IP, such as confidentiality agreements and clearly defined ownership policies, guarantees the security of proprietary information throughout collaborative efforts.

Conducting extensive due diligence on potential partners serves to mitigate third-party risks by evaluating their credibility, reputation, and ethical standards compliance. Establishing comprehensive contractual agreements that define rights, responsibilities, and dispute resolution mechanisms provides legal recourse in case of disputes or breaches.

Engaging in regular surveillance and assessments of partnerships enhances the ability to identify and manage potential risks at an early stage, promoting proactive risk assessment throughout the process of innovation. Fostering vigilance and adherence among staff members concerning intellectual property rights and collaboration protocols fortifies overall risk mitigation endeavours, preserving innovative results and upholding faith in external alliances.

Continuous improvement

It is often perceived that continuous improvement only benefits underperforming organisations, however, 62% of organisations surveyed resorted to continuous improvement as a strategy to elevate their performance from good to great.

This distinction highlights how organisations approach continuous improvement either to recover from challenges or to enhance their already strong performance, reflecting diverse strategic objectives within the realm of organisational development and growth. The pursuit of constant improvement promotes agility and adaptability, empowering organisations to effectively respond to market fluctuations and shifting customer demands.

Additionally, it nurtures an innovation-driven atmosphere by encouraging teams to explore, derive lessons from their experiences, and implement gradual enhancements. The monitoring process provides valuable insights that facilitate strategic decision-making for leaders, allowing them to navigate the allocation of resources towards innovation initiatives and efficiently scale successful ventures while refining or discontinuing ineffective ones.

Utilising crowdsourcing

Organisations utilise crowdsourcing as a strategy to harness external creativity and expertise. This method invites a diverse range of participants to contribute concepts and solutions, broadening the spectrum of possibilities and accelerating problem-solving.

55% of corporations employ third-party intermediaries to oversee open innovation projects, facilitate partnerships and optimise collaborative outcomes. By combining crowdsourcing with skilled mediation, organisations can enhance their innovation capabilities and sustain competitiveness in dynamic markets.

Key metrics

For organisations striving to effectively measure the success of their innovation initiatives, it is imperative to identify key performance indicators. These metrics encompass return on innovation investment for determining financial gains, time-to-market for evaluating product launch efficiency, and customer adoption rates for tracking market acceptance.

Additionally, assessing innovation pipeline health allows for monitoring project quantity and quality, while measuring collaboration effectiveness provides insight into both internal and external cooperation. Significantly, 61% of executives prefer open innovation to internal initiatives alone, underscoring its perceived advantages in promoting tangible results.

These key performance indicators collectively offer insights into innovation productivity, informing strategic choices to maximise resources and cultivate a culture of continual enhancement and ingenuity within the company.

open innovation hold

What does the future of open innovation hold?

The financial sector’s future of open innovation stands at the cusp of transformative expansion and influence. With the growing adoption of collaborative methodologies, traditional financial institutions are experiencing a shift towards broader involvement. This transformation not only hastens the rate of progress but also fortifies the industry’s capability to adjust to emerging technologies and regulatory shifts.

Open innovation empowers financial institutions to utilise a wide range of expertise, enter new markets, and collaborate in generating innovative solutions that effectively tackle intricate issues in fields such as digital banking, cybersecurity, and sustainable finance. As we look towards the future, the assimilation of open innovation platforms is bound to revolutionise conventional business structures, promote heightened transparency and customer focus, and propel lasting development within the worldwide financial landscape.

Executives actively seek out new ideas from external sources, with a 63% engagement rate, suggesting a robust and dynamic future for open innovation in finance. This approach not only broadens access to diverse expertise and innovative solutions but also bolsters responsiveness to evolving market demands and technological progress.

Embracing open innovation platforms empowers financial institutions to tap into an expansive realm of talent, novel concepts, and strategic alliances, promoting constant expansion and competitive edge.

Organisations seeking to embark on this voyage can initiate an exploration of open innovation platforms as a vital initial measure. Such platforms provide structured frameworks for collaboration, enabling the exchange of concepts and co-creation of resolutions with external stakeholders. By harnessing these platforms, financial institutions can expedite innovation while also minimising risks and sufficiently catering to evolving customer demands.

Welcoming open innovation not only situates organisations at the forefront of current industry patterns but also fosters a climate of ingenuity that drives enduring prosperity in a swiftly evolving environment.

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