Consumer Duty scenarios
Customer Journeys
Build and assess the real and diverse needs of your customers, including those in vulnerable circumstances, at every stage and in each interaction with you.
Identifying Vulnerable Customers
Provide products and services that are right for your customers, particularly by identifying vulnerable customers so that appropriate products can be offered.
Support retail customers to pursue their financial objectives
Offer solutions that allow consumers to save money and understand their own financial state.
Customer Service
Provide helpful and accessible customer support, not making people wait so long for an answer that they give up.