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Accelerating Conversational AI

Faced with slow, siloed access to critical insights, the bank set out to redesign its data experience -replacing static reports and technical barriers with dynamic, self-serve access that empowers teams across the organisation.

Overview

Challenge

A leading bank aimed to transform slow, complex data access into a driver of rapid, informed decision-making. Traditional static reports and technical query requirements limited data access to a few, excluding most employees from leveraging critical insights.

Solution

Using NayaOne’s sandbox, the bank partnered with a leading AI vendor to rapidly build and refine a conversational AI system. The sandbox provided access to multiple large language models (LLMs) and cloud-based tools, enabling fast iteration without procurement delays. The PoC focused on optimising AI performance, refining user interactions, and validating scalability through real-world query testing.

Results

  • Chief Digital Officer (CDO) 
  • Business Intelligence Teams 
  • Customer Support Teams

A range of promising large language models, cloud-based data services, and specialised conversational AI analysis tools within the NayaOne Marketplace.

Breaking Down Barriers to Data-Driven Decision Making

Aiming to transform sluggish data access into a catalyst for rapid, informed decisions, a leading financial institution set out to provide instant, actionable insights to its non-technical workforce. The goal was clear: empower employees across departments to make smarter decisions faster, without needing to rely on technical teams or lengthy reporting cycles. 

However, this ambition was constrained by the static nature of traditional business intelligence tools and the complexity of data queries, which restricted meaningful access to a small group of technically skilled users. As a result, most employees were left navigating outdated reports or waiting for ad hoc support, slowing down decision-making and limiting the organisation’s ability to act with agility.

Building a Scalable, User-First Conversational AI System

To overcome these challenges, the financial institution leveraged NayaOne’s sandbox as the ideal environment to rapidly design, build, and test a sophisticated conversational AI solution. Working in close collaboration with a leading AI vendor, the organisation conducted an accelerated Proof of Concept (PoC) that focused on both technical excellence and user-centric design.

The PoC had three core objectives:

  • Optimise AI performance: Evaluate multiple large language models (LLMs) and supporting infrastructure to identify the best combination for a seamless, high-quality conversational experience.

  • Improve user interaction: Continuously refine the prototype to deliver more intuitive, contextually aware responses, ensuring a natural and frictionless user experience for non-technical employees.

  • Ensure robustness: Rigorously validate the system’s accuracy, usability, and scalability through real-world query simulations, stress testing its ability to meet enterprise-level demands.

By using NayaOne’s sandbox, the enterprise bypassed traditional procurement barriers, enabling rapid experimentation with a wide range of technologies and achieving development milestones that would have otherwise taken months.

Real-World Impact of the PoC

NayaOne’s solution has been transformative for the client, driving substantial improvements in operational efficiency and strategic outcomes. The proof-of-concept phase, a critical component in the fintech partnership process, was cut by an astounding 80 – 90%. This rapid acceleration enables the bank to concurrently run proof-of-concepts with multiple vendors in weeks, a significant improvement from the traditional 12- 18 month timeframe.

Moreover, the bank experienced an approximately 80% reduction in the costs associated with proof-of-concepts. This substantial cost-saving directly correlates with the expedited timelines, allowing the bank to allocate resources more efficiently and redirect funds to other strategic initiatives.
The accelerated proof of concept timelines enable the bank to swiftly bring fintech-enabled products to market, enhancing revenue-generating opportunities. Moreover, the streamlined process contributes to better risk controls, ensuring that the bank can adapt and implement solutions more rapidly without compromising on regulatory compliance. The client’s operational landscape has been fundamentally transformed, positioning them as an agile and innovative player in the financial industry.
case study

About NayaOne

NayaOne is a prominent financial technology company, dedicated to fostering collaboration between Financial Institutions and the fintech ecosystem, expediting digital transformation, and fostering innovation within the financial services sector. Through its platform, NayaOne offers a centralised gateway to hundreds of cutting-edge fintech vendors and synthetic data, empowering Financial Institutions to maintain a competitive edge in the dynamically evolving digital landscape.