If you lead a claims organisation today, you’re not short on pressure. Or ideas.
You’re likely wrestling with some mix of the following:
- High cost-per-claim in an inflationary environment
- Backlogs that spike after every weather event or policy shift
- Legacy systems that can’t flex fast enough
- Manual workflows still stitched together across regions
- Innovation projects that stall at procurement or IT bottlenecks
At the same time, you’re being asked to improve margins, modernise infrastructure, and deliver faster outcomes – without increasing risk or disrupting BAU.
That’s the reality for most Chief Claims Officers in 2025. And it’s exactly where a Claims Lab comes in.
Built on the NayaOne platform, the Claims Lab gives you and your teams a safe, structured way to evaluate new tools and workflows – without touching production systems, involving procurement too early, or waiting six months for IT capacity.
It’s not innovation theatre. It’s operational R&D for claims.
1. Cut Through Noise and Validate What Actually Works
Right now, your inbox is likely full of vendors promising faster triage, smarter fraud detection, or AI-powered summarisation.
Some of them might be game-changing. Others might burn six months and give you nothing useful.
The problem isn’t a lack of technology. It’s that you don’t have the space to test it properly, side-by-side, in your environment.
That’s what the Claims Lab gives you.
You can:
- Spin up vendor evaluations in weeks, not quarters
- Use structured, synthetic insurance datasets to simulate your actual workflows
- Compare performance and fit across tools – without risking data exposure or business disruption
You get clear insights. Your team gets clarity on what’s worth scaling.
2. Move from Pilots to Progress
One of the biggest frustrations for claims leaders is watching pilot’s stall.
You approve a POC. It takes months to set up. The results are patchy. No clear data. Then it dies in procurement or IT prioritisation.
The Claims Lab shortens that cycle. It removes friction by giving your team access to:
- Pre-vetted vendors
- Plug-and-play APIs
- A sandbox with no production integration required
It’s how you go from an idea to a working prototype in 4–6 weeks. No long security reviews. No six-layer architecture discussions. Just focused validation that leads to real decisions.
3. Tackle Your Biggest Operational Drags - One Use Case at a Time
The Claims Lab isn’t abstract. It’s built around the problems your teams face every day.
- Too many documents, too little structure: Test GenAI tools that classify, extract, and summarise intake docs
- Inconsistent triage decisions: Evaluate AI models that route claims by complexity, urgency, or value
- High-touch, low-value claims: Experiment with straight-through processing for specific claim types
- Slow communications: Try GenAI tools that draft plain-language explanations for denials or policy queries
- Customer wait times: Assess conversational AI that provides 24/7 claim status updates without needing human agents
Each of these can be tested in the Lab using sample workflows and realistic data. Your team sees exactly how it would work before you commit to scaling it.
4. Free Up Your Team to Innovate Without Risk
You’ve probably got smart, experienced people buried under operational firefighting. They know where the inefficiencies are. But they don’t have the space to fix them.
The Claims Lab gives them breathing room.
- No pressure to be perfect
- No need to ask IT for a new environment
- No risk to current performance targets
It creates a clear line between your run-the-business environment and your test-and-learn environment. That’s essential for safe, scalable progress.
5. Lead With Evidence, Not Just Intuition
You’re expected to deliver outcomes. Lower loss-adjustment expense. Shorter cycle times. Fewer manual touchpoints. But you’re also expected to take smart, calculated bets on the future.
That’s a hard balance to strike when every innovation move feels like a risk.
The Claims Lab gives you proof points, not just promises.
You can show your COO, CIO, and board which tools are already working, why they’re safe, and how they’ll improve performance.
You’re not guessing. You’re testing. You’re leading with data, not opinion.
Final Thought
The claims’ function is changing. AI and automation are no longer future ideas. They are active levers being pulled by the carriers who want to lead.
According to Bain, top-quartile insurers have already reduced average claim cycle times by up to 40 percent through automation and AI. But most organisations still don’t have a clear path to test these tools safely and at speed.
That’s what the Claims Lab solves.
You get a clear way to explore Horizon 1 to Horizon 3 use cases. You reduce vendor noise and procurement drag. You create space for your team to explore and deliver – without slowing down operations.
You don’t need to overhaul everything at once. You just need to start proving what works.
That’s what the Claims Lab gives you.
