Validating Google Agentspace
In just three weeks, the bank validated Google Agentspace as an Outlook copilot - surfacing client insights, safeguarding workflows, and boosting Relationship Manager productivity.
Outcomes
35%
Email Summary Time Reduced
50%
Faster Client Insight Access
45%
Lower Admin Workload
30%
Quicker Decision Cycles
Technology Vendors Suited to Evaluation
Business Problem
Relationship Managers spent most of their day in Outlook, but valuable insights were scattered across disconnected systems – CRM records, compliance notes, call summaries, and transaction data. This fragmentation led to missed revenue opportunities and operational inefficiencies.
Challenges
- Integration Proof: Needed to demonstrate that Google Agentspace could integrate seamlessly with Microsoft tools and deliver measurable efficiency and revenue gains.
- Access Delays: Beta access through internal IT teams caused project delays and stalled strategy development.
- Value Uncertainty: No early evidence or metrics to justify licensing and budget commitments.
From Idea to Evidence with NayaOne
Using NayaOne’s secure sandbox, the bank validated Google Agentspace’s connectivity with Outlook and tested its potential to deploy intelligent copilots that:
- Summarised email threads and detected intent.
- Surfaced client profiles in context.
- Recommended next-best actions to drive revenue and improve efficiency.
The PoC gave the bank evidence of value before scaling – accelerating both decision-making and strategy alignment.
Impact Metrics
PoC Timeline Reduction
3 weeks with NayaOne
vs 6 – 9 months traditionally
Opportunity Cost
~£10k–£20k (no premature licensing)
Decision Quality
Enhanced by early stakeholder engagement and a defined integration path before committing to costly licenses.
KPIs
- Time to Insight: Reduction in time to surface client insights from 15+ mins per email thread to under 2 mins.
- Efficiency Gain: 40 – 60% faster access to relevant CRM and compliance data directly within Outlook.
- Revenue Opportunity: 15 – 20% increase in qualified cross-sell and upsell actions identified per RM.
- Adoption Readiness: Technical validation of Agentspace–Outlook connectivity within 3 weeks.
- Decision Acceleration: Evidence generated pre-licensing, shortening internal approval cycle by 6 – 9 months.
Validate Google Agentspace in Your RM Workflows
Validate copilots like Google Agentspace in weeks, not months, with measurable RM productivity gains.
